Terms of Service

These Terms of Service apply to purchases made through the HigildiPigildi website.

HigildiPigildi is operated by Carol Ann Fleming, a sole trader trading as HigildiPigildi.

By using this website or placing an order with us, you agree to these Terms of Service. Nothing in these terms affects your statutory rights under UK consumer law.

1. Our Products

We aim to describe and photograph our products as accurately as possible.

Because many HigildiPigildi products are individually made and hand-pressed, there may be small variations in positioning, colour or finish between products. Colours may also appear slightly different depending on your screen or device.

These small variations are part of the nature of individually produced items and do not affect your statutory rights where a product is faulty, incorrect or not as described.

2. Made-to-Order Products

Many HigildiPigildi products are made to order rather than being held as finished stock.

Our usual processing time is 4–5 working days before dispatch, although some orders may be completed sooner.

Large, bespoke or workwear orders may require additional production time. Where appropriate, this will be discussed with you.

Full delivery information can be found in our Delivery & Shipping Policy.

3. Personalised & Custom Orders

Some products can be personalised or customised, including names, wording, colours, design size, placement, logos or other requested elements.

Please check all information you provide carefully before submitting your order.

If we make an error when producing your personalisation, we'll work with you to put it right.

If an item has been produced correctly using information supplied by you — for example, an incorrectly entered name or wording — we may not be able to provide a free replacement or refund.

Personalised or custom-made goods may also be excluded from normal change-of-mind cancellation rights where permitted by law. Please see our Returns & Refunds Policy for full details.

4. Customer-Supplied Artwork & Logos

If you provide us with a logo, image, wording, artwork or other material to reproduce, you are responsible for ensuring that you have the necessary rights or permission for us to use it for your order.

We may refuse to reproduce material where we reasonably believe its use could infringe another person's intellectual property rights or otherwise be unlawful.

We may also contact you if the quality or format of supplied artwork is unsuitable for producing a satisfactory result.

5. Prices & Payment

Prices displayed on the website are shown in pounds sterling (£).

The total cost of your order, including applicable delivery charges, will be shown before you complete your purchase.

Payment must be made using one of the payment methods available at checkout.

We aim to ensure that all prices are accurate. If an obvious pricing error occurs, we may contact you before fulfilling the order to explain the error and offer you the option of proceeding at the correct price or cancelling the order for a full refund.

UK online-selling rules require businesses to make prices, payment and delivery costs clear before an order is placed.

6. Orders

When you place an order, you should receive an order confirmation using the contact details you provide.

We reserve the right to decline or cancel an order where reasonably necessary, for example where:

• a product is unavailable;
• there has been an obvious pricing or website error;
• we're unable to complete a requested customisation;
• supplied artwork cannot reasonably or lawfully be reproduced; or
• we reasonably suspect fraudulent or unlawful activity.

If we've taken payment for an order we're unable to fulfil, the relevant amount will be refunded.

These rights will always be exercised consistently with applicable consumer law.

7. Delivery

Available delivery methods and charges will be displayed during checkout.

Our current UK delivery options include Royal Mail Tracked 48 and Royal Mail Tracked 24.

Postal delivery estimates apply after the order has been made and dispatched.

Please see our Delivery & Shipping Policy for processing times, tracking, delayed parcels and other delivery information.

8. Returns, Cancellations & Refunds

Your cancellation and return rights depend partly on whether you've purchased a standard product or something made to your individual specifications.

Eligible non-personalised online purchases can be returned in accordance with our Returns & Refunds Policy and your statutory rights.

Personalised or custom-made products cannot normally be returned simply because you've changed your mind where the relevant legal exemption applies.

This does not affect your rights where goods are faulty, damaged, incorrect or not as described.

Please see our Returns & Refunds Policy for full information.

UK distance-selling rules generally provide a 14-day cancellation period for eligible online goods, subject to legal exceptions.

9. Sizing

Where applicable, sizing information is provided on product pages.

Sizing can vary between garments, so we recommend checking the relevant size information before ordering rather than relying solely on the size you usually wear.

If you're unsure, please contact us before placing your order.

10. Workwear & Larger Orders

We welcome workwear and larger orders.

Depending on the quantity, garment availability, artwork requirements and level of customisation, larger orders may have different production times.

Where a separate quotation or specification has been agreed with you, those agreed details will form part of your order.

11. Intellectual Property

Unless otherwise stated, original HigildiPigildi branding, website content, photographs, graphics and original designs are owned by or licensed for use by HigildiPigildi and may not be copied, reproduced or used commercially without permission.

Nothing in these terms grants you ownership of our intellectual property.

12. Website Availability & Information

We aim to keep the website accurate and available, but we cannot guarantee that it will always operate without interruption or technical errors.

We may update products, descriptions, prices or website content when necessary.

Any changes will not remove rights you already have under an existing contract or applicable consumer law.

13. Liability & Your Consumer Rights

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms limits your statutory rights relating to goods that are faulty, not as described or otherwise fail to meet the requirements of UK consumer law.

UK consumer contract terms must be fair and transparent and cannot be used to avoid legal responsibility for matters such as faulty or misdescribed goods.

14. Privacy

Information about how we collect, use and protect personal information is provided in our Privacy Policy.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, services or legal requirements.

The terms applying to an order will be those applicable when that order was placed.

16. Governing Law

These Terms are governed by the applicable laws of the United Kingdom.

Nothing in these Terms affects any mandatory rights you have as a consumer, including rights relating to where you live.

17. Contact Us

HigildiPigildi is operated by:

Carol Ann Fleming
Trading as HigildiPigildi
United Kingdom

For questions about an order or these Terms, please contact us using the details provided on our Contact Us page.