Delivery & Shipping Policy

At HigildiPigildi, many of our products are made to order. Your item isn't simply taken from a shelf and posted — your chosen design is prepared and hand-pressed especially for your order.

We aim to get orders made, packed and on their way to you as quickly as possible, while making sure everything leaves us looking just as it should.

Processing & Dispatch

Please allow 4–5 working days for your order to be made and prepared for dispatch.

Many orders may be ready sooner, but as most HigildiPigildi products are made to order, this timeframe allows us to prepare and hand-press your items with care.

During particularly busy periods, larger orders or orders requiring additional design work may take a little longer. If we expect your order to take significantly longer than usual, we'll get in touch.

If you need an order for a particular date, please contact us before placing your order. We'll always do our best to help, but can't guarantee a deadline unless this has been agreed beforehand.

Delivery times below begin after your order has been made and dispatched.

UK Delivery

We currently offer two tracked Royal Mail delivery options.

Standard Delivery – Royal Mail Tracked 48

Our standard delivery option is sent using Royal Mail Tracked 48.

Royal Mail aims to deliver Tracked 48 parcels within 2–3 working days after dispatch.

You'll receive tracking information so you can follow your parcel once it's on its way.

Express Delivery – Royal Mail Tracked 24

For faster delivery, you can select Express Delivery using Royal Mail Tracked 24 at checkout.

Royal Mail aims to deliver Tracked 24 parcels on the next working day after dispatch.

Choosing Express Delivery speeds up the postal journey once your order has been dispatched. It does not remove the time required to make and prepare your order.

If you have an urgent deadline, please contact us before ordering.

Delivery Charges

Available delivery options and charges will be shown at checkout before you complete your purchase.

Shipping charges may vary depending on the size, weight and destination of your order.

Tracking Your Order

Once your order has been dispatched, tracking details will be sent using the contact information provided with your order.

Please check that your email address and delivery address are correct when placing your order.

Delayed or Missing Parcels

Delivery times are estimates rather than guaranteed delivery dates.

If your tracking hasn't updated or your parcel hasn't arrived when expected, please get in touch. As the sender, we can contact Royal Mail and make any necessary enquiries regarding your parcel.

Incorrect Delivery Addresses

Please check your delivery address carefully before completing your order.

If you notice an error, contact us as soon as possible. If your order hasn't yet been dispatched, we'll do our best to correct it.

Once an order has been dispatched, we may not be able to change or redirect it.

If an order is returned to us because an incorrect or incomplete address was supplied, or because it wasn't collected, additional postage charges may apply before it can be sent again.

Damaged Orders

We take care when preparing and packaging every order, but if your parcel or item arrives damaged, please contact us as soon as possible with your order number and photographs of the item and packaging where possible.

We'll look into the problem and work with you to put it right.

Made-to-Order & Personalised Items

Many HigildiPigildi products are made or personalised specifically for you. Processing time is therefore separate from the delivery service you select.

Please check all personalisation details, names, wording, sizes, colours and other options carefully before placing your order.

For information about cancellations and returns, please see our Returns & Refunds Policy.

Where We Deliver

We currently deliver throughout the UK.

If you're outside the UK and would like to order, please contact us before ordering to see whether we're able to help.

Large & Workwear Orders

Larger workwear, group or custom orders may require additional production time.

Where appropriate, we'll discuss expected turnaround and delivery with you as part of arranging your order.

Questions About Delivery?

If you're unsure which delivery option to choose, need something for a particular date or have a question about an existing order, please get in touch through our Contact Us page.