Shipping policy

At HigildiPigildi, many of our products are made to order. Your item isn't simply taken from a shelf and posted – your chosen design is prepared and hand-pressed especially for your order.

We aim to get orders made, packed and on their way to you as quickly as possible, while making sure everything leaves us looking just as it should.

Processing & Dispatch

Please allow 4-5 working days for your order to be made and prepared for dispatch.

During particularly busy periods, larger orders or orders requiring additional design work may take a little longer. If we expect your order to take significantly longer than usual, we'll get in touch.

If you need an order for a particular date, please contact us before placing your order. We'll always do our best to help, but unfortunately we can't guarantee a deadline unless this has been agreed with you beforehand.

Please remember that the delivery times below begin after your order has been made and dispatched.

UK Delivery

We currently offer two tracked Royal Mail delivery options.

Standard Delivery – Royal Mail Tracked 48

Our standard delivery option is sent using Royal Mail Tracked 48.

Royal Mail aims to deliver Tracked 48 parcels within 2–3 working days after dispatch.

You'll receive tracking information so you can follow your parcel once it's on its way.

Express Delivery – Royal Mail Tracked 24

If you'd like your parcel to arrive sooner, you can select Express Delivery using Royal Mail Tracked 24 at checkout.

Royal Mail aims to deliver Tracked 24 parcels on the next working day after dispatch.

Please note that choosing Express Delivery speeds up the postal journey once your order has been dispatched. It does not automatically move your order ahead of other orders or remove the time required to make and prepare your items.

If you have an urgent deadline, please contact us before ordering.

Delivery Charges

The delivery options and applicable charges will be shown at checkout before you complete your purchase.

Shipping charges may vary depending on the size, weight and destination of your order.

Tracking Your Order

Once your order has been dispatched, tracking details will be sent using the contact information provided with your order.

Please make sure your email address, delivery address and other contact details are correct when placing your order.

Delivery Times

Royal Mail delivery times are estimates rather than guaranteed delivery dates for Tracked 24 and Tracked 48.

Delivery can occasionally take longer due to circumstances outside our control, including busy postal periods, adverse weather, local service disruption and destination postcode.

Once your order has been dispatched, you can use the tracking information provided to follow its progress.

Delayed or Missing Parcels

If your tracking hasn't updated or your parcel hasn't arrived when expected, please get in touch with us.

As the sender, we can contact Royal Mail and make any necessary enquiries or claims regarding your parcel.

Royal Mail has its own timescales for when an item can officially be treated as lost, so in some circumstances we may need to wait until this period has passed before a claim can be made.

Incorrect Delivery Addresses

Please check your delivery address carefully before completing your order.

If you notice an error, contact us as soon as possible. If your order hasn't yet been dispatched, we'll do our best to correct the address.

Once an order has been dispatched, we may not be able to change or redirect it.

If an order is returned to us because an incorrect or incomplete address was supplied, or because it wasn't collected from Royal Mail, additional postage charges may apply before it can be sent again.

Damaged Orders

We take care when preparing and packaging every order, but if your parcel or item arrives damaged, please contact us as soon as possible with your order number and photographs of the item and packaging where possible.

We'll look into the problem and work with you to put it right.

Made-to-Order & Personalised Items

Many HigildiPigildi products are made or personalised specifically for you. This means processing time is separate from the delivery service you select.

Please check all personalisation details, names, wording, sizes, colours and other options carefully before placing your order.

Information about cancellations, returns and personalised products can be found in our Returns & Refunds Policy.

Where We Deliver

We currently deliver throughout the UK.

If you're outside the UK and would like to place an order, please contact us before ordering to see whether we're able to help.

Large & Workwear Orders

Larger workwear, group or custom orders may require additional production time.

Where appropriate, we'll discuss expected turnaround and delivery with you as part of arranging your order.

Questions About Delivery?

If you're unsure which delivery option to choose, need something for a particular date or have a question about an existing order, please get in touch through our Contact Us page.

We'll be happy to help.